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Virtual, E-Visit using the Care Convene App

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Crystal Lake Clinic E-Visit Options

E-Visits (Virtual Visits) are easy at Crystal Lake Clinic!
Please call your local office to schedule an appointment.
Your provider will send you a “TEXT-a-VISIT” link at the time of your appointment.
You will receive a text message with a link to your secure virtual visit.
Enjoy the ease of seeing your provider from the comfort of your own home!

OR

You can also download the Care Convene App to request an E-Visit.
On your mobile device – Go to your app store (Google Play Store for Android phones or Apple App store for I-Phones)
Search for the app: Care Convene Patient
Download Care Convene Patient App
Open Care Convene Patient App
Click Register Now
Complete all fields
PROVIDER CODE : CRYSTAL.

Once you have registered: Sign in to Care Convene Patient app with your email and the password you created at registration.
Click Settings at bottom right
Select the + symbol at the top right corner.
Search for your insurance carrier.
Enter your member ID
Click the top left button to go back to Settings
Click the + symbol at the top right corner.
Add Card information.
Click SAVE CARD.

If the virtual visit is for your dependent,  go to settings again (bottom right) to add dependents, click + sign at top right, enter dependent’s info and save changes
Click Visit button at center bottom about 5-10 minutes before your scheduled appointment time.
Click Tap to Begin
Click who visit is for
Select your provider
Visit now or later – tap NOW
Click appropriate reason for visit and answer questions.
At the time of your visit, please be sure to let your provider know what your usual co-pay for an office visit would be – this will be charged to your credit card and we will bill the remaining balance to your insurance company.