P F A C Patient & Family Advisory Council. The Voice of Patients and Families.

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Our mission is to provide high quality preventative and episodic care to our patients. We feel that patients should take an active role, along with their physician, in the development and maintenance of their health care plan. Crystal Lake Clinic emphasizes preventative care for all age groups.

Our Purpose: Crystal Lake Clinic embraces a health system where individuals are respected and engaged in the design and delivery of care. Our healthcare providers and patients work together to advance comprehensive, quality and compassionate patient-centered care.

Who We Are? Through the Patient and Family Advisory Council (PFAC), we want to establish a better understanding of the patient care experience. Each team member will be empowered and have access to the tools to support the engagement of patients  and family members in all areas of our work. This knowledge and insight will positively influence our goal, making healthcare in our region the nation’s best.

Frequently Asked Questions

  • Who can serve on the Council?

Members will consist of patients, family members and healthcare professionals. One to three staff members will also participate.

  • How often will we meet?

We will meet quarterly. To make it most convenient for our council members, we will try to offer both an in-person meeting option and a toll free teleconference option.  We ask that members participate on our council for two years. To be a valuable member to our council we ask members to attend at least three quarters of scheduled meetings.

  • How can I contribute?

You are the expert! Tell us your story and personal healthcare experiences. We believe through your insight and experiences, we can better understand healthcare issues we are facing in our state, as well as nationwide. There is so much we can learn from you.

Join Our PFAC

Thank you for taking the time to learn more about our Patient and Family Advisory Council. If you are interested in learning more about how to become a member of the Patient and Family Advisory Council, you may contact:

Kim Crites, RN/CCM

Phone: 231-275-7965


If you have any questions, don’t hesitate to contact us! We look forward to hearing from you and improving the overall patient and family experience!