Crystal Lake Health Center respects the rights and human dignity of each patient. We are committed to making your experience at Crystal Lake Health Center as positive as possible.
The Right to Information You Can Understand
You have the right to:
- Language assistance services, such as interpreters, auxiliary aids, written information in other languages or formats. If you need these services, call (231) 882-9661.
The Right to Dignified, Respectful, Considerate Care
You have the right to:
- Care regardless of age, race, color, creed, national origin, sex, religion, marital status, sexual orientation, gender identity, disability or your ability to pay for care
- Free, reasonably prompt interpreter services during all aspects of your visit to Crystal Lake Health Center. Crystal Lake Health Center provides interpreter service for limited English proficient patients, deaf/deaf-blind/hard-of-hearing patients and families.
If you have concerns, complaints, ethical issues or suggestions, please contact Crystal Lake Health Center’s Privacy Officer Deborah Gatrell, at:
6227 Frankfort Hwy. (M-115)
Benzonia, MI 49616
(231) 882-9661 or (231) 882-1036
If your concern is not resolved through Crystal Lake Health Center, you may file a complaint via:
State of Michigan Department of Licensing & Regulatory Affairs
P.O. Box 30664
Lansing, MI 48909
(800) 882-6006
michigan.gov/lara
Office of Quality & Patient Safety
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
(800) 994-6610
(630) 792-5636 fax
jointcommission.org/report_a_complaint.aspx
KEPRO
5201 W. Kennedy Blvd Suite 900
Tampa, FL 33609
Attn: Beneficiary Complaints
keproqio.com